KUALA LUMPUR (Dec 14, 2022), /theedgemarkets/: Telekom Malaysia Bhd (TM) on Wednesday (Dec 14) announced an internal reorganisation, which involves the transfer of its business in Malaysia to a single operating entity named TM Technology Services Sdn Bhd (TM Tech).
In a statement to the stock exchange, the utility giant said the internal reorganisation is anticipated to complete by Dec 31, 2023.
It said the reorganisation — which includes unifi, TM One and TM Wholesale, among others — marks the next phase of the group’s transformation to be the enabler of a
digital Malaysia, and to further improve its operational efficiencies, streamline processes and simplify customer touchpoints to provide a more seamless customer experience.
TM said that incorporating its diverse businesses under TM Tech will also reinforce TM’s fixed-mobile convergence leadership, offering integrated fixed broadband, mobile services, data services, digital content and innovative solutions to communities, businesses and the Government.
TM group chief executive officer Imri Mokhtar said as digital lifestyles, increasing competition and stakeholder expectations reshape the industry, consolidating these businesses into one operating entity will allow the group to serve its diverse customer segments better and deliver their needs more quickly.
“Consolidating our suite of connectivity and digital offerings will also enable us to easily tap into the right combination of solutions to meet the unique needs of individual lifestyles and businesses.
“Furthermore, this reorganisation aligns us to industry best practices, and will improve TM’s competitive edge among Malaysian and international telcos and digital players, as we continue to pursue our aspiration of becoming a leading human-centred TechCo (technology company),” he said.
Imri said that under TM Tech, consumers will continue to enjoy the fastest and widest all-in-one connectivity and digital content.
He said enterprises and the public sector will also benefit from TM’s digital and smart solutions, including cloud and data centres, cybersecurity and smart industry offerings.
He said the operating entity will also continue to champion TM’s nation-building efforts in expanding and modernising the country’s fibre network, data centres and submarine cable systems.
TM Tech will be led by TM’s existing senior management team, and will bring together its diverse talent under a single company, encouraging greater agility and cross-functional collaboration to improve service quality.
